Orders to UK addresses are sent by Royal Mail or a selected courier service such as MNX, Fedex or UPS and are packed and despatched within 48 hrs from the date your order is processed. If an item is out of stock we will aim to despatch within 5 working days from re-ordering a title from our warehouse. However if a title is out of print or has been deleted we will notify you for a refund or exchange.
Postage and Packing would automatically be added to your order as detailed on the order form prior to reaching the secure payment section.
If there is a delay in despatching your order, you will be notified accordingly and you may cancel your order for a full refund. No cancellation is allowed once the goods have been despatched, we will only issue a refund if these goods are returned to us in unused condition within 30 days of despatch.
Should there be a fault or problem with your goods, please contact us immediately.
Returns should be sent to:
Peccadillo Pictures ltd,
55 Farringdon Road,
London EC1M 3JB
Unwanted items must be unused/unopened and in the original packaging (shrink wrap unopened) and packed in secure packaging and must reach us within 30 days of despatch. As you are responsible for the items until they reach us, we strongly suggest you use a secure delivery method such as Recorded Delivery.
If any item is faulty, or we have sent the wrong item, please contact us on the telephone numbers above or by email. Please note that out of office hours and during public holidays there will be an answer phone facility to leave messages. In all cases, we recommend that you obtain proof of postage from the post office in case your parcel is delayed or lost in the post.
Once we receive the goods in the original condition, the exchange or refund will be actioned.